Privacy Policy

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, shipping address, and billing address.
• Account Information: Username, password, account preferences, and profile information.
• Identity Verification Information: For certain transactions or services, we may collect government-issued identification or other verification documents to comply with legal requirements, prevent fraud, and ensure secure transactions.
• Payment Information: Credit card details, bank account information, or other payment details. Note that full payment information is processed by our secure payment processors, and we do not store complete credit card numbers.
• Communication Information: Records of your communications with our customer service team, including emails, chat logs, and call recordings.

Card and Collection Information

We collect information about the trading cards you submit for vaulting, grading, or listing on our marketplace:

• Card details, including type, set, edition, condition, and other identifying characteristics
• Grading information and certification numbers
• Images of cards
• Valuation information
• Transaction history of cards

Technical Information

When you use our Platform, we automatically collect:

• Device information (such as IP address, device type, operating system)
• Browser information
• Usage data (pages visited, actions taken, time spent on the Platform)
• Cookies and similar technologies
• Location information (with your consent)

Information from Third Parties

We may receive information about you from:

• Authentication partners and grading services
• Payment processors and financial institutions
• Identity verification services
• Public databases
• Marketing partners
• Social media platforms (if you connect your account or share content)

Providing and Improving Our Services

• Processing and managing card vaulting, authentication, and marketplace transactions
• Operating, maintaining, and improving the Platform
• Creating and managing your account
• Processing payments and managing financial transactions
• Providing customer support and responding to inquiries
• Authenticating your identity and preventing fraud

Communication

• Sending service-related notifications and updates
• Providing information about transactions, card status, and account activity
• Responding to your questions and requests
• With your consent, sending marketing communications about our services, promotions, and events

Security and Compliance

• Protecting against fraudulent, unauthorized, or illegal activity
• Ensuring the security of the Platform and your account
• Verifying your identity for high-value transactions
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements

Analytics and Improvement

• Analyzing usage patterns and trends to improve user experience
• Developing new features and services
• Testing and debugging to enhance Platform functionality
• Measuring the effectiveness of our marketing efforts

Referral Program

• Managing our tiered referral program and tracking referrals
• Calculating and applying referral bonuses and fee discounts
• Identifying and verifying streamer status for enhanced referral benefits

Service Providers

We share information with third-party service providers who help us operate, provide, and improve our services, including:

• Payment processors and financial institutions
• Shipping and logistics providers
• Authentication and grading services
• Cloud storage and hosting providers
• Customer support services
• Analytics and data processing services
• Marketing and communication platforms

These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information.

Marketplace Participants

When you participate in our marketplace as a buyer or seller, we may share limited information with other users to facilitate transactions:

• For sellers: We may share your username and transaction history related to listed cards
• For buyers: We may share shipping information with sellers if physical card delivery is requested
• Transaction details necessary to complete a purchase or sale

We never share full contact details or payment information between users.

Legal and Regulatory Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, including:

• In response to a court order, subpoena, or similar legal process
• To comply with laws and regulations
• To protect against fraud, money laundering, or other illegal activities
• To protect our rights, property, or safety, or that of our users or others

Business Transfers

If Vaultory is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or disclosed as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Account Information

You can review and update your account information by logging into your account on our Platform. You can modify or delete certain information, such as your profile details, contact information, and account preferences.

Communication Preferences

You can control how we communicate with you:

• You can opt out of marketing communications by following the unsubscribe instructions in any marketing email we send or by updating your communication preferences in your account settings.
• Even if you opt out of marketing communications, you will still receive service-related messages necessary for the operation and security of your account.

Cookie Settings

You can manage cookies and similar technologies through your browser settings. Most web browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies, visit www.allaboutcookies.org.

Closing Your Account

You may request to close your account by contacting our support team. When you close your account, we will:

• Deactivate your account
• Remove your profile from our active database
• Return any cards stored in our vault according to our standard withdrawal procedures

Please note that we may retain certain information as required by law or for legitimate business purposes, such as transaction records, inventory tracking, and fraud prevention.